What You Can Expect From Us
LIVING NATURE believes purchasing items online should be as secure as shopping in-store and we strive to achieve this through being compliant with our Privacy Policy. We respect your privacy rights and protect all online visitor personal information.
LIVING NATURE is registered under the General Data Protection Regulation and we are committed to protecting and respecting your privacy. We work hard to ensure that LIVING NATURE only use your information in the ways that you have agreed. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us and is part of our Terms and Conditions. If you are under 18, we require that you inform a guardian or parent regarding LIVING NATURE privacy policy before ordering online.
Personal data will be processed:
Lawfully
Fairly
Transparently
How We Use Information
When you place an order with us we require certain information, such as personal details, order, address(es) and payment particulars, so that we can process your transaction and deliver your goods.
In order to give our customers the best possible service, we may at times ask for other details, for example, product size and category preferences, age and any special dates (such as birthday). This is entirely voluntary and we only use this information for profiling and marketing purposes.
You can choose to sign up for our regular email newsletter and to receive other marketing communications from us via email, SMS and telephone. We will only use the contact method to which you have agreed.
We are always interested in improving and developing our website and may contact you requesting feedback regarding your online experience. For quality control and training purposes, we may monitor or record your communications with us. This information will only be kept for as long as is reasonably necessary for these purposes.
We may use information collected about you in the following ways:
In order to process your order and deliver your purchases we may have to pass your information to some of our service providers, such as our order dispatch service and our delivery company. Our courier company will be informed of your telephone number as they may wish to contact you by phone or text message to update you on the delivery date and time of your order. Any details passed on to these third parties will only be used in the prescribed way and cannot be used by these companies in their own right.
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you.
To carry out our obligations arising from any contracts entered into between you and us.
To inform you of any special offers, competitions and promotions.
We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
From time to time, we may collect anonymous information about your browsing behavior on our site in order to improve our service to you. We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. If you register with us or if you continue to use our site, you agree to our use of cookies.
You may block cookies by activating the setting on your browser which allows you to refuse all or some cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.
We use cookies to offer you personalized advertising. You can also opt-out of this at any time by clicking the pop up to the right of this screen. If you choose to opt-out, a cookie will be placed on your computer to indicate that no information is to be collected by us about you, although this will not prevent ads or pop-ups on your computer by other companies. Please note that you would need to repeat this process for each browser and computer that you use. If you delete an opt-out cookie, you would need to repeat the process again to express your preference.